We take care of your front-office tasks, allowing you to concentrate on what matters most—delivering exceptional patient care.
Our experienced team expertly manages patient scheduling, demographic data entry, insurance verification and follow-up, call handling, and payment posting. Here’s what we can take care of for your practice.
DocMBS Front Office Management Service
Patient Scheduling
An organized and up-to-date scheduling system builds patient trust and plays a key role in boosting your revenue cycle efficiency.
Eligibility Verification
It helps prevent eligibility-related denials, boosts upfront collections, enhances patient satisfaction, and strengthens overall billing performance.
Patient Registration
Collecting accurate demographic details ensures cleaner claim submissions, minimizing denials and speeding up reimbursements.
Patient Payment Management
We clearly communicate financial responsibilities—such as copays, coinsurance, deductibles, and outstanding balances—either directly to patients or through your team.
Answering voicemails and phone calls
We answer calls on behalf of your practice, handling inquiries about appointments, billing, referrals, insurance, and prescription refills.
Monthly AR Reports
We tailor reports to match each provider’s preferences, covering key metrics such as charges, payments, adjustments, and aging A/R—and more upon request.
Managing Referrals and Authorizations
We offer technology-driven precertification and authorization services for both inpatient and outpatient care.
Billing System Update
Updating the billing system with the verified details.
Maintain PHI & compliance with HIPAA laws
Strict policies ensure employees access Protected Health Information (PHI) only through secure methods, with controlled access protocols in place to safeguard data.
Patient Appoinment Calls
With over 60% of patients booking appointments digitally, effectively handling incoming calls remains a top priority for our front desk team. We help maintain patient engagement and significantly reduce no-shows—bringing them down to as low as 0–2%.
Service Benefit:
To improve revenue, we provide proficient solutions to help you:
- Clean claim Submission
- Reduce Denials
- Increase Cash Flow
- Save Time
- Increased Self-Pay Revenue
